Quality Management
Thorough quality control! We give you full confidence in the quality
Having formulated a perfect SOP for quality management, we will vehemently follow this set of operating standards for all customer orders, regardless of size. The quality control measures are as follows:
We will conform to your requirements, such as wood species, grade, size, processing, quantity, etc., according to each order to ensure authentic supply;
The sawn timber sold is 100% in accordance with your requirements, never mixed with other wood, and always in line with national wood standards;
Datin Yunlu Lee will personally or assign a manager to inspect the quality of all orders in the warehouse to ensure that only timbers that have met the required standards are shipped;
More importantly, every shipment is covered with insurance to safeguard the shipping process.
Uncompromising quality control, we want to ensure that all timbers sent out fully meet the standards. As a result, many international customers prefer to have a long-term business relationship with us. This is also the key to Authentic Timber Resources’ good reputation.
Superior Advantages
These 3 major conditions make us the market leader!
Datin Yunlu Lee has established a profound rapport with suppliers since her father’s time. This good business relationship and camaraderie has also given Authentic Timber Resources the following advantages over the competition:
– They give priority to us in terms of supply and quality, adding value to our wood quality;
– They prioritize our orders so that we can deliver your order as scheduled;
– The long-term good relationship also gives us an advantage in price competition.
Fast Service
We give you efficient professional services
Listen carefully to your needs & meet your requirements for wood
We listen carefully to the needs of our customers and have sufficient staff to follow up with each customer. They are senior staff with rich experience and can communicate well with customers. Appended below is a description of our working attitude:
– When you need it, even if there is a time difference, we will give feedback rapidly;
– Dedicated personnel will follow up on your order from A to Z to ensure a smooth process;
– At each appropriate stage, we take the initiative to report and update you on the status of your order;
Target Customers
We supply high-quality wood that creates value for a variety of industries
Our customers come from many countries around the world, and they are mainly local wholesalers and some retailers who sell our wood.
Reportedly, the high-quality wood we supply is eventually used in many industrial fields such as construction, door frames, window frames, floors, timber beams, furniture, decking, etc.
